On July 16th, 2024, we received a call from a homeowner reporting a roof leak. As a roofing company, we understand the urgency of such situations and promptly scheduled an inspection of the homeowner's roof system. Upon arrival, our team conducted a thorough examination of the entire roof, meticulously checking for any signs of damage or potential issues. What we found was more than just a simple leak; there were multiple areas of storm damage throughout the roof system.
Identifying the Extent of Roof Damage
During our inspection, it became evident that the roof had sustained significant damage from a recent storm. Shingles were missing in several areas, and there were visible signs of impact from hail and high winds. This type of storm damage is not uncommon, especially in regions prone to severe weather. However, what was particularly concerning was the widespread nature of the damage—both the front and back sides of the roof were affected. This finding prompted us to have a detailed discussion with the homeowner about the condition of their roof.
Guiding the Homeowner Through the Insurance Claim Process
After explaining the extent of the damage, we suggested that the homeowner contact their insurance company to file a claim for storm damage. Insurance companies often cover storm-related roof repairs or replacements, but the process can be daunting for homeowners who are not familiar with the procedures. We reassured the homeowner that we would assist them throughout the process, providing them with our storm damage report and detailed photographs to support their claim.
On July 19th, we received a follow-up call from the homeowner. He informed us that his insurance company had reviewed his claim but had only approved the replacement of the back side of the roof system. This decision was concerning, as the damage was clearly not limited to just one side. If left unaddressed, the damages on the front side of the roof could lead to further issues, including leaks and structural damage, potentially compromising the integrity of the entire roof system.
Advocating for a Comprehensive Roof Replacement
Understanding the potential risks of an incomplete repair, we took it upon ourselves to contact the homeowner’s insurance representative directly. We shared our detailed storm damage report and the photographs showing the extent of the damage on the front side of the house. Our goal was to provide the insurance company with a clear understanding of the situation and advocate for a comprehensive solution that would fully address all the damages sustained by the roof.
Our proactive approach paid off. After reviewing the additional information and evidence we provided, the insurance company revised their initial assessment. On July 22nd, they approved a revised claim to replace the entire roof system. This outcome was a significant relief for the homeowner, as it ensured that their home would be fully protected from future weather events, rather than just partially repaired.
Timely Roof Replacement and the Ultimate Test
With the revised claim approved, we immediately scheduled the replacement of the entire roof system for July 23rd. Our experienced team worked diligently to ensure that the new roof was installed to the highest standards of quality and craftsmanship. We understand that a roof is a crucial component of any home, providing protection against the elements and contributing to the overall structural integrity of the house.
As fate would have it, on July 24th, just one day after the roof replacement was completed, our area experienced a significant rainfall event, recording over 4 inches of rain in a short period. This was an unexpected but perfect test for the new roof system. The heavy rainfall served as the ultimate water test, and we are pleased to report that the new roof performed exceptionally well, with no leaks or issues. The homeowner was relieved and delighted with the results, knowing that their home was now well-protected against future storms and weather events.
The Importance of a Full Roof Inspection and Professional Advocacy
This experience underscores the importance of a comprehensive roof inspection following any severe weather event. Storm damage can often be more extensive than it initially appears, affecting multiple areas of the roof and even parts of the home’s structure. A professional inspection is crucial in identifying all areas of concern and preventing future problems.
Moreover, this case illustrates the value of having a professional roofing company that is willing to advocate on behalf of the homeowner. Navigating the insurance claim process can be challenging, especially when initial assessments do not cover all necessary repairs. By providing thorough documentation and engaging directly with the insurance company, we were able to ensure that the homeowner received the full coverage they needed to protect their investment.
Conclusion
At the end of the day, our goal is always to ensure that our customers are fully protected and satisfied with the work we do. This recent case is just one example of how we go above and beyond to advocate for our clients and provide them with the highest level of service and craftsmanship. If you ever find yourself in a similar situation, don’t hesitate to reach out. We’re here to help guide you through every step of the process, ensuring your home is safe, secure, and ready to withstand whatever Mother Nature throws its way.
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